The Atlassian Statuspage for Chat integration provides agents visibility of Statuspage incidents in Chat. Agents can readily obtain information on any service incidents or degradation, so they are aware of any service disruptions that may impact customers.
When your agents are responding to a chat, they can see when new incidents occur or maintenance is underway. They can also obtain more details of incidents, making them more aware of any service disruptions that may impact your customers.
Chat agents can easily drill down into incidents or service degradations and can post current status information into a chat by clicking Add to chat in the sidebar app.
Note: This app is available to customers who have:
- A Zendesk Team plan or above for Chat or the Zendesk Support Suite
- A public Atlassian Statuspage page
Simply click install and follow the prompts.
For complete installation instructions with screenshots, see Installing and using the Atlassian Statuspage integration for Chat and Support.