Augment CXM
Monitor and improve customer interactions in real-time so you never lose a customer again.
Augment's Customer Experience Management (CXM) platform gives your team real-time visibility into customer conversations to improve everyone's experience.
- Predictive NPS and CSAT: Track NPS/CSAT in conversations in real-time to over 120,000,000 customer interactions to understand how every customer is feeling during the conversation
- Instant Coaching: Understand when customer conversations are going sideways and bring a manager into coach the agent in real-time
- Social Media Backlash Alerting: Get alerts before your customers take the discussion to Twitter and prevent social media fallouts from happening in the first place
- Actionable Insights: Automatically identify the groups of employees and critical moments that are leading to the biggest drops in NPS/CSAT to help managers determine where to focus their time to drive improvements
Dyson's Customer Success Team
"With Augment's real-time tools, I have changed the way I manage my workforce to deliver happier customers"
-Jamie Young, Senior Director of CX
Any questions?
Contact us at hello@augmentcxm.com and we'll help you get your team the right tech to Augment their conversations.
Sign up for an account at https://www.augmentcxm.com and a team member will help walk you through the process!
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