Minutes after you have set up your first BotXO Chatbot Agent, you can follow and monitor the chatbot as any other agent in the Zendesk Reports and Team View.
If there are repetitions in your support questions, we know by experience they can be handled by a chatbot.
With the integrated Zendesk Chatbot solution from BotXO you can immediately leave the most common questions for the chatbot to answer.
Seamless Human-Chatbot Handover: To ensure maximum customer satisfaction there is seamless handover between human agents and the chatbot. This allows you to take over any conversation anytime, directly from your Zendesk Account.
BotXO in short: We supply and support EMEA with an easy-to-use and intelligent chatbot platform, seamlessly integrated with Zendesk. We do this from our offices in Copenhagen, Denmark and Madrid, Spain and trough our extended partner network.
Our dedicated customer success team enables you to provide a sublime chatbot experience and we share knowledge across borders so our customers can learn from the best in class.
Our motivation is to solve problems for our customers that reduces waiting time, releases resources and keep their customers happy.
To get started please contact us at firstname.lastname@example.org or +45 26 71 58 45
BotXO ===> Create a bot and Save it in BotXO.
BotXO ===> Go to Channels Page (Zendesk tab) and copy the redirect URL.
Zendesk ===> Create Bot Agent user for the bot with Administrator role. Use a Bot name which is recognizable by you later.
⋅⋅3.a Go to Zendesk Chat dashboard. ⋅⋅3.b Once there, go to: Settings > Agents and click on the Add Agent button. ⋅⋅3.c Please choose bot name easy to recognize by you and your customers. Please use an email alias or email address that you can access to because you will receive a confirmation email to set up the Agent account password.
Zendesk ==> Login as Bot Agent (the account you just created). Please make sure that the newly created agent has Chat service ENABLED since all the configuration takes place in the Chat Dashboard.
Zendesk ==> In the Chat Dashboard, Create an API Client using the redirection URL found in BotXO settings (step 2). You find the form at: Settings > Account > API & SDKs (Top Tab).
When creating the Client API, you get a Client ID and a Secret ID
Zendesk ===> In order to find the Bot Agent user ID, you must go to the General Dashboard (usually open in a separate tab). There, go to Manage > People, where you search for the bot user agent and click on the profile. The ID appears in the URL like: https://zzzzz.zendesk.com/agent/users/XXXXXXXXXXX/assigned_tickets.
- BotXO ===> Add Agent, Client and Secret IDs to Zendesk Channel settings in BotXO (from step 5 and step 6)
BotXO ===> Click on Connect Make sure you have pop-ups unblocked for the Zendesk domain in your browser. If you had the domain blocked, you will have to refresh BotXO page and Connect again.
Zendesk Popup ===> Possible cases: ⋅⋅9.a if you are NOT logged in on Zendesk, please login as the Bot Agent User. ⋅⋅9.b if you are logged in on Zendesk, please make sure that you are logged in as the Bot Agent User. Once you click on Allow, you are re-directed to BotXO Channel tab and you see the status has changed to Connected.
BotXO ===> You click on OK to go out of the modal and then save and publish the bot one more time.
Done! Now you are able to see your BotXO Chatbot Agent working live in your Zendesk Chat widget and you can start adding content to your chatbot from your account on the BotXO platform.