Customer Support Managers use Cx MOMENTS to automatically detect and trend issues reported by your customers via Zendesk chats. Cx MOMENTS uses AI to analyze customer service conversations at scale. We automatically detect topics in Zendesk chats to discover your customers reasons to contact. We track issues, bugs, product mentions and much more. We measure their impact on customer satisfaction and resolution to help Support Managers better prioritise escalations and fixes.
Our customers find that we categorise live chats 4 times better than support agents do by manually tagging them.
Our AI engine also helps customer support managers understand potential gaps in agents skills, by tracking customer issues against satisfaction and resolution rate for each agent.
Discover insights in your own Zendesk Chat sessions now by setting up a free trial here!
What it does: Customer Support Managers use Cx MOMENTS to automatically detect and trend issues reported by your customers via Zendesk chats. No more reading chat transcripts manually over the week-end to find evidence of recurring problems you are trying to highlight.
How it works: Cx MOMENTS connects to your Zendesk Chat instance, analyses all your chat sessions, detect issues reported by customers and trends them in volume and satisfaction.
How to setup the Zendesk connection to Cx MOMENTS:
Request your free Cx MOMENTS trial here.
Log in your Cx MOMENTS portal and select Zendesk Chat as Source data .
Enter your Zendesk domain and click on CONNECT TO ZENDESK CHAT .
Login to your own Zendesk instance and click Authorise Cx MOMENTS to read your tickets.