KantanSkynet for Zendesk Chat
The simplest way to provide multilingual chat translation for your business.
The AI solution that works with your agents.
Today’s consumers engage through digital channels, looking for that personalised CX, looking to build brand loyalty. Generation Z and Millennials who are always looking for that personal customer experience and are willing to pay more for that experience. But if we are not speaking their native language how do we provide that.
Translate and engage with your customers with the authenticity of a native speaker
KantanSkynet removes the language barrier, providing multilingual translations and transforms your best agents into super agents, allowing your talented agents answer realtime chats from anywhere in the world, no matter what the language with the authenticity of a native speaker. With KantanSkynet your agents with domain knowledge expertise can now offer that expertise in a multilingual support environment to your customer with simple, seamless translation
Neural Machine Translation engines working alongside a community of post-editors to provide multilingual translations with the authenticity of a native speaker
Improve operational efficiencies and increase CSAT by engaging with customers in their native language.
Continuous improvement – post edited improvements are used to fine-tune future machine translated texts, allowing the NMT process to continuously learn and improve future translations.
Hire for skills not just for language. Build a team of agents with domain knowledge expertise and create a successful, fluid, and more productive team.
KantanSkynet’s API plugs into you Zendesk workflow, supporting your current process and adding multilingual functionality.
Always on translation service working with your agents 24/7
Skynet is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers’ privacy.
Customer support is the future of brand loyalty, Contact Centres are the Customer Experience Hubs of the future, KantanSkynet is the future of multilingual support for your business.
How to use KantanSkynet For Zendesk Chat
- Translating a client message into your own language happens automatically behind the scenes. Just follow the installation instructions to set up the KantanSkynet App and once a client sends you a message it will be translated.
- To translate your response into the
Installing KantanSkynet for Zendesk Chat
After installing KantanSkynet for Zendesk Chat you will need to do the following extra steps before the app will start translation messages between you and your website visitors: 1. Log into your KantanSkynet account and go into the settings page. 2. Copy your KantanSkynet API Token 3. Open up a Zendesk chat. On the right sidebar, locate the KantanSkynet App and paste in your KantanSkynet API Token. 4. Select your language and click save.
You are should be all set up now to chat with your visitors with the near-realtime translation that KantanSkynet provides.