Klaus is a conversation review/QA tool trusted by Automattic, Wistia and Soundcloud among others. An internal feedback system is the single best way to get your team on the same level and increase support quality. Klaus enables you to...
- Connect and display your Zendesk account contents in a few clicks
- Create filters like “Random sample of Bob’s last week’s email conversations”
- Review any kind of Zendesk conversations: chats, emails, phone calls
- Rate and comment conversations, create custom rating categories
- Track quality metrics and collaborate with your team
- Bridge gaps in knowledge, improve customer satisfaction
Happy improving! 🐱
➡️ Go to www.klausapp.com to integrate with Zendesk and learn more.
➡️ Check out also our other “Training Wheels” Zendesk app for onboarding new agents: https://www.zendesk.com/apps/support/klaus---training-wheels
- Create a Klaus account at www.klausapp.com
- Connect to your Zendesk account via Zendesk Oauth by filling in the relevant fields (Important: you need to have admin privileges on Zendesk)
- Create a team and connect the team members you want to have access on the next page
- Note that it may take a few minutes for your tickets to start showing upon initial setup.
See you soon, the cats pretending to be people at Klaus 🐈 🐈 🐈