Language I/O Chat Translation for Zendesk Chat
Language I/O enables English-speaking support agents to communicate with customers in more than 150 languages across all e-support channels. The Language I/O Chat app for Zendesk live chat translation plugs directly into the agent’s standard Zendesk Chat interface.
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• Step 1: The customer contacts the customer service agent in their language over chat.
• Step 2: The customer service agent clicks the translate button. Language I/O automatically detects which language the customer is using. Language I/O translates the incoming customer chat into the agent’s language using Machine Translation (MT) technology.
• Step 3: Language I/O then translates the agent’s response back to the customer in the customer’s language using MT technology. • Translation Services: Our Smart Translation Server is integrated with six different MT engines. This keeps costs low while ensuring that you get the highest quality translations possible for your language pair. • Preferred Translation Enforcement: Language I/O always enforces your preferred translations for product and market terms. For example, if you want the term "24 Hour Deal" to always be translated into Spanish as "Oferta de 24 Horas," we can enforce that translation on top of supported neural engines. • Personal Data Encryption: Any personal data in a chat that is sent for MT can be encrypted. The data is decrypted before it’s pushed back into Zendesk. • Data Storage: Language I/O does not store any chat content once the translation is pushed back. • Private Note Archival: All chat transcripts are saved in an internal note within the related Zendesk Support Ticket so monolingual supervisors can review the session. • Machine Translation Best Practices: Language I/O can include a disclaimer at the beginning of each chat to let the customer know that in the interest of responding quickly, the agent's response will be machine translated.
Contact firstname.lastname@example.org for installation as we need to create an account for you on our side first.