Recursive Labs is the leader in digital customer engagement. With our patented visual engagement platform, you can interface live with your customers on any device. Our enterprise grade platform allows you to be effective from the consumer all the way to compliance.
The Recursive Labs customer engagement solution includes Realtime cobrowse, Replay Interactive Video, Record archiving, and Reply chatbot integration. This patented Visual Engagement Platform is the first cross-device solution built from the ground up for today's security-conscious industries.
Our open API platform includes:
- The industry's most secure, cross-platform cobrowsing solution
- Engagement capabilities on any website, desktop, mobile, and IoT device
- No-download, in-browser voice and video chat
- Recording capabilities for compliance and training
- Open integration with major bot platforms for interactive video and elegant escalation to live engagement
The Recursive Labs Zendesk integration brings these platform features to your agents:
- Escalate to cobrowse from Zendesk chat or support with a single click.
- Cobrowse with customers directly inside Zendesk; no new tabs or windows.
- Automatically attach cobrowsing data to your trouble tickets for reporting/auditing purposes.
- Turnkey integration with your existing Zendesk Web Widget.
Requires a paid Recursive Labs account. Request a demo today to learn more about Recursive Labs Visual Engagement Platform pricing.