Your brand receives the same simple questions over and over on chat or your contact form.
Reply.ai sits on top of Zendesk Chat and improves self-service by answering your top questions. It integrates with your FAQ, e-commerce and shipping providers to answer product, post-sale, or any top question. When Reply does not have an answer, it redirects the question to Zendesk Chat agents, with no changes in your process. It uses your existing Chat widget you have on your web or app.
Reply.ai for Zendesk Chat
- Provide 24/7 instant, personalized experience to your customers with chatbots that automate the simple, repetitive questions in your existing Zendesk Chat widget. Redirect the conversation seamlessly to your Support Team on Zendesk Chat when needed.
- Companies seeing an excess of 2,000 service inquiries month over month on any channel.
- Companies with Customer Service operations, either in the customer department or operations department.
Join other companies such as HiSmile, Unilever or The Cosmopolitan Of Las Vegas who have been hiring additional support agents and needed a solution to help them scale more efficiently as the company grew. We are currently resolving 43% of their support volume on tickets and chat inquiries.
Please schedule a demo with us to get started.