TeamViewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.
With TeamViewer you can easily create a remote support session directly from your chat in Zendesk to Windows, Mac, Linux and mobile devices. Simply insert the created link into the chat and send it to your customer. Once the customer goes online, they will appear in your TeamViewer service queue and you can instantly connect with a single click to their device. For more information about using TeamViewer within Zendesk and a free trial please visit: https://www.teamviewer.com/en/integrations/zendesk/
TeamViewer benefits at a glance
Multi-Platform: Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.
Feature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.
No configuration required: Works instantly behind any firewall and proxy.
High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.
High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.
Please note that using TeamViewer with the Zendesk Chat integration will require the latest TeamViewer version or being on subscription.
To get started with the TeamViewer app for ZenDesk Chat follow these steps:
- Install the app from the Zendesk Chat App listing page.
- Click Install and you are good to go!
Further options in the app settings:
Customer waiting message The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session. Customer link text Choose which text is inserted into your chat by the Insert link into chat button. Use @@URL@@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions Here you can restrict availability of the app to certain roles.