Ultimate.ai guides your agents with real-time answer suggestions in Zendesk Chat and automates repetitive cases and actions completely. Join leading businesses in instantly delivering exceptional customer experiences at scale.
Suggest Answers Ultimate.ai learns from your historical chat data to provide answer suggestions for your agents in real time. Instantly boost agent productivity in Zendesk; reduce average handling times (AHT) by over 30% and scale number of agent conversations per hour by over 25%.
Automate Chats Provide multilingual, 24/7 support for your most repetitive cases and actions. Automate processes entirely with powerful integrations to the backend systems needed to resolve the case.Achieve over 30% case deflection and free your agents to focus on more complex tickets, with seamless handovers from AI to agent.
NLP Analytics Get real time analytics on what customers are asking with Ultimate.ai Dashboard. Track AI and agent performance, identify case trends and give your admins x-ray vision to tackle problems at the source before they impact more customers.
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## What customers are saying: “An eye-opening experience on what's possible with AI. In 5 months, our agents have seen a >30% reduction in response times across all cases, with increased per agent output and job satisfaction. ultimate.ai impressed with their deep technical expertise, dedication, transparency and understanding of the problems in customer service. We're excited to continue and scale our work together.”
Satu Karaksela, Digital Customer Services, Finnair ## How Ultimate.ai works Ultimate.ai is Europe’s leading customer service automation platform. We help leading brands like Finnair and Telia scale their customer service with artificial intelligence. Integrated into your Zendesk, Ultimate.ai helps agents work faster and smarter, not harder, by providing them with AI tools that augment their workflows. For businesses, this means dramatically lower costs with improved customer experience. For agents, we improve job satisfaction and provide freedom to focus on what really matters: the customer.