Unbabel for Zendesk Chat
Enter the next dimension of multilingual support
There’s never been a simpler, faster, or more reliable way to translate your chat. Powered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers live chat translation at scale, adapted to your domain and incorporating your brand’s style guides and custom glossaries. We help you serve customers in any language, with near real time, native-quality translations of your customer support chats in Zendesk.
Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel helps you build leaner, happier teams and put your resources towards strategic initiatives.
Unbabel for Zendesk Chat helps your enterprise delight customers in every language and empower support teams to do their best work, improving first-reply, handling time, and CSAT.
To learn more, visit our website.
Key Benefits - Unbabel combines artificial and human intelligence to bring you native-quality translations, consistently outperforming machine translation engines. - Near real time live chat translations, meaning no impact on service levels - Boost your CSAT scores by helping your global customers in their own language. - Major global brands use Unbabel to deliver long-term customer success strategy globally and innovate at enterprise standards. - Scale your multilingual chat support at lower cost. We can handle peak-season volumes and help you cover long-tail languages – no matter where you're based or which agents are on shift. - Build a more effective, scalable, and flexible team by recruiting your agents for their support skills, not their languages.
Key Features - Unbabel goes with your Zendesk workflow, allowing you to provide comprehensive multilingual chat coverage without changing your current support processes. - Our domain localization and glossary features ensure that you sound like yourself — and like a native — in every language. - Unbabel is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers’ privacy.
How It Works - Receive inbound messages in your preferred language - Craft a reply without having to think about translation - Your customer receives a native reply in near real time
Watch our demo video to see Unbabel for Zendesk Chat in action.
Support Have any problems with your current integration? Please reach out to firstname.lastname@example.org.
- Once you've installed the Unbabel app, navigate to a chat
- Open the Unbabel app on the chat sidebar (you may need to scroll down)
- If you haven't used Unbabel before, you'll need to go through the setup flow on the app to authorize Unbabel