The CoffeeSender for Zendesk app empowers your agents to provide the best possible customer service and experience. After installing the app agents will be able to send out coffee ($5 Starbucks eGift Card) via one-click inside Zendesk. The agent can decide to send the coffee via a CoffeeSender email or drop the eGift link directly within the ticket. All coffees sent automatically log as a comment to the ticket and also are tagged for reporting purposes.
Here's are some ways companies are leveraging CoffeeSender to provide amazing service and support:
- Send a Starbucks coffee if there was a delayed support issue.
- Surprise and delight your key accounts with coffee after answering their support questions/requests.
- Use CoffeeSender to make a customer smile.
Possibilities are endless :)
To install please follow these setup instructions:
- Install the Zendesk app from the Marketplace.
- Enter in your CoffeeSender Special Key thats found in the Settings > Account page.
- Create Templates in the CoffeeSender.com Templates section.
- Send coffee!