Google Hangouts

Google Hangouts

Google+ Hangouts App

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  • Solve tickets faster by collaborating with other agents
  • Easily start a hangout from within Zendesk Support
  • Link a ticket to a live Google+ Hangouts conversation

Sometimes a face-to-face conversation is the quickest way to solve a problem. So, we’ve made it easy for your support team to start conversations among themselves using Google+ Hangouts.

If you’re already using Google Apps for Business, you’re probably a heavy user of Google+ Hangouts. Sometimes your agents want to initiate a live conversation together, discuss a specific ticket or issue, and come up with a resolution plan together as a team.

Zendesk Support integrated with Google+ Hangouts to make that easier for you. In a single click on the right side of your tickets, you can initiate a hangout and choose from a list of your agents.

By enabling this app, You agree to the Built by Zendesk Terms of Use.

To install the Google+ Hangouts app:

  1. Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
  2. Select Marketplace under Apps, then find the Google+ Hangouts app and click the tile.
  3. On the Google+ Hangouts app page, click Install app in the upper-right corner.
  4. Enter a name for the app, then click Install.

App Details

  • Author: Zendesk
  • Support: Email
  • Version: 1.0
  • This is an app. It will install
    right into your Zendesk.

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