Google Hangouts

Google Hangouts

Price: Free

App Details

  • Author: Zendesk
  • Support: Email
  • Version: 1.0
  • This is an app. It will install
    right into your Zendesk.

Google Hangouts

Improve your agent-to-agent collaboration

  • Solve tickets faster by collaborating with other agents
  • Easily start a hangout from within Zendesk
  • Link a ticket to a live Google+ Hangouts conversation

Sometimes a face-to-face conversation is the quickest way to solve a problem. So, we’ve made it easy for your support team to start conversations among themselves using Google+ Hangouts.

If you’re already using Google Apps for Business, you’re probably a heavy user of Google+ Hangouts. Sometimes your agents want to initiate a live conversation together, discuss a specific ticket or issue, and come up with a resolution plan together as a team.

Zendesk integrated with Google+ Hangouts to make that easier for you. In a single click on the right side of your tickets, you can initiate a hangout and choose from a list of your agents.

To install the Google+ Hangouts app:

1) Sign in to your Zendesk, then click the Admin icon in the sidebar.

2) Select Marketplace under Apps, then find the Google+ Hangouts app and click the tile.

3) On the Google+ Hangouts app page, click Install app in the upper-right corner.

4) Enter a name for the app, then click Install.

Publish your app

Want to get your App in the marketplace?

Find out more about the possibilities of getting your App in our Marketplace