Robot Cloud Dashboard

Robot Cloud Dashboard

View critical and often referenced Apple device information next to tickets

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Overview

Respond to tickets more efficiently with more context and up-to-date device data using Robot Cloud Dashboard for Zendesk. View critical and often referenced Apple device information right next to tickets. Plus, get one-click access to more detailed information within Dashboard.

Easily Confirm Critical Device Information

Install the app to quickly reference relevant device data from your ticket sidebar. Know immediately if a device has problem areas, or hasn’t checked-in recently and the data is out-of-date. Copy and paste device serial numbers to search Zendesk for a history of alerts.

Requirements

Anyone with a Robot Cloud subscription, or a Dashboard account can use this app. If you run your own JSS, you’ll need to add the Dashboard: Email Addresses Extension Attribute. You can find this in your Dashboard documentation.

Any Zendesk Admin can add Robot Cloud Dashboard:

  • Log in to your Zendesk account
  • Click on the Admin gear/icon in the lower left
  • Under Apps, click Marketplace
  • Click on Robot Cloud Dashboard by Forget Computers
  • Click Install App
  • Give the app a custom Title if you choose and toggle role restrictions if applicable
  • Copy your Robot Cloud Dashboard API key:
    • Login to Dashboard
    • Select your name in the upper-right corner
    • Click My Profile
  • Paste the API Key, click Install app and you're done!
  • If you run your own JSS, then be sure to add the Dashboard: Email Addresses Extension Attribute:
    • Login to Dashboard
    • Select your name in the upper-right corner
    • Click Documentation
    • See Extension Attribute for Zendesk

Requirements

Anyone with a Robot Cloud subscription, or a Dashboard account can use this app. If you run your own JSS, you’ll need to add the Dashboard: Email Addresses Extension Attribute. You can find this in your Dashboard documentation.

App Details

  • Author: Forget Computers
  • Support: Email / Website
  • Version: 1.1.0
  • This is an app. It will install
    right into your Zendesk
    Support account.

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