Vonage’s integrated cloud contact centersolution helps automate as much administration as possible, focussing your salespeople on delivering a personalised, engaging sales pitch.
With Vonage Contact Center, agents stay within the for Zendesk Sell solution, keeping vital customer data at their fingertips without needing to open another app.Agents are provided with the tools they need to excel in their role, boosting theirsatisfaction and retention, safeguarding your talent pool.
In a rapidly changing sales world, it’s easy to stay abreast of new features with cloud-based Vonage Contact Center. Automatic upgrades ensure the latest leading edge features are always available, providing the organization with a competitive boost.
Single Click to dial directly from the Contact or Lead, with no need for the agent to jump around the screen
Screen pop customer details based on information found in the IVR, presenting the correct information to the agent at the start of the call.
Quickly create Contacts and Leads in one place, with far fewer clicks for agents.
Call details auto recorded with Sell Voice objects, providing easy and quick reporting and coaching, and fully configurable to comply with privacy laws.
Work from anywhere, agents can easily work from home, on the road or onsite at a customer or prospect.