Flare by FayeBSG provides the ultimate customer experience by connecting your business software to Zendesk Sunshine. You can then view the data from Sunshine across the entire Zendesk ecosystem.
Flare can connect multiple sources of customer data, IOT diagnostics, product, logistics, and accounting information all channeled through Flare into Sunshine. Subsequently, Flare delivers a true 360-degree view of the end-user.
Without opening new tabs, users can check stock levels and locations, purchase history, credits/discount eligibility, and much more, ensuring fast and accurate support of your clients. Use data from external sources to trigger workflows, automatically notify team members or clients of critical events, and configure views for customer service managers and executives that need to track quality assurance history across many product lines.
Want a graphical view of your clients' satisfaction as their support case progresses? Great. Flare Sentiment Analysis can do that!
Are your customers contacting you in a foreign language? No problem. Flare by FayeBSG can translate for you!
Clients contacting your business by email, text, Whatsapp, social networks, phone, and more? With Flare for Zendesk Sunshine it’s never been easier to manage and respond inline no matter where the contact comes from.
FayeBSG is known for its industry-leading integrations with SAP, Oracle, Sage, Quickbooks, Netsuite, Acumatica, Intacct, HubSpot, Constant Contact, Authorize.Net, Box, Jira, Google Cloud Platform and others as well as their innovative add-on products in gamification and Ai. Experienced in software implementations for a variety of industries, FayeBSG has demonstrable success in CX, and ERP platforms for a broad spectrum of mid-market and enterprise customers.
To install application you need to follow these steps:
Download the package
Create a new token from Administration on the Flare server
Create a token in Zendesk administration
Upload and install package and input your Flare server URL, Flare token, Zendesk token and administrator email as configuration parameters.