Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile.
Klaus users report:
Our purr-ific features:
Automate & scale your QA
Rate and comment on conversations
Customize rating categories and scales
Accelerate onboarding of new support reps
AI brings meaningful conversations to the top
Automate assignments & goals
Coach with precision
Track Internal Quality Score (IQS) across support reps & teams
Quizzes for coaching purposes
Pin talking points for 1-1s and team meetings
Identify learning opportunities
Filter conversations based on: Complexity, Sentiment, CSAT, and more
Filter by agent based on: Volume, Sentiment, CSAT
Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.
Happy Klausing! 🐱
➡️ Go to www.klausapp.com to learn more.