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Evatic Intelligence

Empower your support agents with machine specific insights from Evatic

Preview image of app
Preview image of app
Preview image of app

Asolvi is the leading provider of service management software for small and medium-sized enterprises (SMEs) in the field service industry in Europe.

Our Evatic product is particularly strong in Europe’s documents & imaging sector, where Evatic’s deep ties with manufacturers and resellers have spawned tools essential for MPS excellence.

With the Evatic Intelligence app for Zendesk support agents are given a window into Evatic, enabling them to identify and assign the correct machine to a ticket. Once a machine has been assigned support agents can see valuable insights about a machine, such as contract details, location and details of previous service visits.

This extra context helps support agents resolve tickets remotely without the need for a service visit.

App details

Works with
support
Ticketing System
Author
Asolvi
Version
1.0
Price (USD)
Free

Apps install directly into your account

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