When adding articles to your Help Center you can allow readers to add comments to these articles. Quite often these are useful remarks or extra questions which you can escalate to tickets via this app.
If those comments are spam, junk or outside the scope of the article?
This app shows you an overview of all comments across tickets in your Help Center. You can quickly view a comment, escalate to Support or delete an obstrusive comment with a single click.
You can filter and sort comments by author, language or date range.
Only Agents with the correct permissions in the Help Center can delete comments.
Agents will also only be able to view comments on articles they can access on the Help Center.
The app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit premiumplus.io for more information.
Need a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on https://premiumplus.app.