Customers communicate across multiple channels and important information gets spread across many tickets. Combining all the information and giving your agents a full 360 degree view on the open inquiry is not always trivial.
Similarly, when merging tickets in Zendesk, the default experience does not retain any filled in form fields. By using the Clone Ticket Fields or Clone Ticket Fields and Merge options in the app we can solve this.
When you choose Clone Ticket Fields the app copies over all field values from the chosen ticket into the currently open ticket. When you choose Clone Ticket Fields and Merge the app copies over all field values from the chosen ticket into the currently open ticket and we merge both tickets to a single complete conversation remains.
The app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit premiumplus.io for more information.
Need a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on https://premiumplus.app.