Yext AI Search

Simplify self-service with a world-class search experience that delivers direct answers within Zendesk.

Preview image of app
Preview image of app
Preview image of app

With Yext AI Search, support leaders can empower their agents to drive faster ticket resolution that increases customer loyalty and satisfaction. By automatically populating the agent's search experience with the ticket subject line, Yext AI Search uses natural language understanding to interpret customers' intent and deliver contextually relevant direct answers for agents to efficiently resolve tickets. Check out this short video to learn more and get started supercharging your search in Zendesk.

With just a few clicks, Yext AI Search (try it for free here):

  • Serves direct answers to agents instead of long-form articles or blue links, powered by Yext's multiple search algorithms, including Extractive Question Answering (QA), which pulls exact answers from within a document or article and surfaces it as a rich snippet

  • Displays content in a single unified search experience through a federated architecture, helping agents cut through the noise and reducing information silos by centralizing all support data for easy retrieval

  • Embeds both search queries and FAQs in vector space and uses a Semantic Text Search algorithm to determine the most relevant FAQs—no synonyms required!

  • Tracks the savings associated with ticket deflection and identifies content gaps that need to be addressed. Automatically groups similar searches, even if they contain different query phrasings, to improve search at scale

  • Uses machine learning to automatically rerank results based on what has previously resolved tickets before

Key Benefits:

  • Increase agent productivity

  • Increase customer loyalty and satisfaction

  • Decrease average handles times

  • Reduce agent attrition

  • Reduce internal information silos

The Yext AI Search app is free to Yext and Zendesk customers. If you don’t have a Yext account, sign up for a free trial here and get started building your Answers experience!

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