8x8 Integration

8x8 Integration for Zendesk

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Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).

Now you have the Fortune 500 telephony features of 8x8 Contact Center integrated with Zendesk CRM solution, helping you serve your customers better, and more efficiently.

Key Features and Benefits:

  • Manage customer calls from within an integrated app on Zendesk console.
  • Preview matching end user record details before accepting a call. Reduce customer wait time on looking up record details.
  • Automatic creation of customer call logs.
  • Use seamlessly across desktop application, desk phone or mobile application.
  • Set your availability to accept calls.
  • Improve customer service with advance call handling capabilities such as call transfer, multiple party calling.
  • Record calls on demand.
  • Track outcome of each call using customizable call result codes.

App details

  • Author: 8x8 Integrations
  • Price: Free
  • Support: Email / Website
  • Version: 3.1

This is an app. It will install right into your Zendesk Support account.

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