Ada Support

Ada Support

Help your customers instantly and reduce tickets with AI-powered chat



Ada Support: Personalized customer experiences at scale, powered by AI.

Support teams can reduce a large portion of their ticket volume by leveraging Ada's AI chatbot to answer customers instantly. Ada lets your team:

  • Offer 24/7 customer support
  • Answer customer questions instantly
  • Increase agent productivity by 40%+
  • Understand your customers with rich analytics
  • Inject self-learning AI to your support workflow
  • Setup a support chatbot in minutes
  • Designed for non-technical teams

Your team can edit responses in real-time without any technical experience, view rich analytics, glean customer insights, and choose which issues are routed to your Zendesk inbox.
### Ada Stories
Watch how Wattpad uses Ada to support the world's largest storytelling community
Watch how Frenzy by Shopify handles huge spikes in support requests
---- ## Ada Support for Zendesk
Respond to your customers who request help from an agent with full context and conversation history right from your Zendesk inbox. Your customers will get answers faster, freeing up your agents to spend more with high value customers and solving complex issues.
Get a free demo to see how you can improve your support.

Current Ada Customers Instructions:

  1. Go to the Handoff section of the Settings tab.
  2. Toggle Zendesk Handoff card.
  3. Put it your API Token (generated from your Zendesk account), your Zendek user email, and your company Zendesk's subdomain name.
  4. Click Add Integration to automatically create Zendesk tickets on handoff.

New Ada Customers Instructions:

  1. Head over to Ada Support and sign up for a demo
  2. Start answering your customer's questions instantly and saving agent time today

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