Who is the ADManager Plus app for?
It is for the IT help desk technicians, and enables them to create and Active Directory user accounts from within Zendesk.
How will this app benefit Zendesk users?
Using this app, IT service desk technicians can create accounts for users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite, simultaneously. They can also reset passwords, enable or disable, unlock and delete user accounts, right from the menu in Zendesk.
Using the ADManager Plus app, Zendesk technicians can perform the following actions, right from within their help desk tool’s console:
- One-click employee onboarding and offboarding
Active Directory user account creation, along with Office 365, Exchange Server, Skype for Business, and G Suite accounts. Active Directory user account deletion.
- Simplified user account management
Reset password Unlock user account Enable or disable user account
User account creation in AD, Office 365, Exchange Server, Skype for Business, and G Suite.
AD user password reset
Enable or disable user account
User account unlock
User account deletion
Integrate ManageEngine ADManager Plus with Zendesk for an efficient and quick help desi-driven Active Directory management.
Supported ADManager Plus versions
ADManager Plus build 6620 and later versions.
To configure ADManager Plus app, / To integrate ADManager Plus app with Zendesk
Log in to Zendesk.
Download ADManager Plus app from apps marketplace.
Click the ADManager Plus icon from the navigation pane on the left side of the console.
Download and install ADManager Plus.
Note: Ensure that version of ADManager Plus that you install is 6620 or above.
Specify the ADManager Plus server URL in it.
Enter the administrator’s credentials to complete the integration.
You are now all set to create and manage your employees' Active Directory user accounts from Zendesk console.