Advanced Search
Create complex search queries on tickets, users, and organizations
Advanced Search is an App that provides a simple visual interface for constructing complex search queries against tickets, users (coming soon), and organizations (coming soon). It also enables you to export the search results in a CSV format.
Features Include:
- Create complex search queries easily using a form
- Search Tickets, Users (coming soon), and Organizations (coming soon)
- View table of search results
- Export search results to CSV
New Features in Version 2.0:
Tickets:
- Can use date range to search tickets
- Brand added as a search property
- Custom field added as a search property
- Additional ticket properties added
- Autocomplete on tag search
- Null user and ticket field values are now searchable under the phone, email, organization, and external ID fields (ex. 'phone:none')
Users (coming soon):
- Includes suspended and verified users
Organization Search (coming soon):
- All user properties that are supported in the search.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Simply click Install, to install the Advanced Search app.
App Details
Plans and pricing
Free
Never pay a thing
Advanced Search Free Plan
Free Plan Features Include:
- Create complex search queries easily using a form
- Search Tickets
- View table of search results
- Export first 100 search results to CSV
Basic
$1.00 per agent, per month
Advanced Search Basic Plan
Includes these features from the Free plan:
- Create complex search queries easily using a form
- Search Tickets
- View table of search results
- Export first 100 search results to CSV
Plus the following feature:
- Search users and export results
Plus
$3.00 per agent, per month
Advanced Search Plus Plan
Includes these features from the Free and Basic plans:
- Create complex search queries easily using a form
- Search Tickets and Users and view results
- Export first 100 search results to CSV
Plus the following feature:
- Search orgs and export results
