Advanced Search

Advanced Search

Create complex search queries on tickets, users, and organizations

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Advanced Search is an app that provides a simple visual interface for constructing complex search queries against tickets, users, and organizations (orgs). It also enables you to export the search results in a CSV format.

Features Include:

  • Create complex search queries easily using a form
  • Search tickets, users, and organizations (orgs)
  • View table of search results
  • Export all search results in one click (CSV format)

New Features in Version 2.0:

Tickets:

  • Can use date range to search tickets
  • Brand added as a search property
  • Custom field added as a search property
  • Additional ticket properties added
  • Autocomplete on tag search
  • Null user and ticket field values are now searchable under the phone, email, organization, and external ID fields (ex. 'phone:none')

Users:

  • Includes suspended and verified users

Organization Search:

For additional information and feedback, please see the app documentation and submit [feature requests](https://support.zendesk.com/hc/en-us/community/posts/360040189513-Advanced-Search-app-official-feature-request-thread

By enabling this app, you agree to the Built by Zendesk Terms of Use.

Simply click Install, to install the Advanced Search app.

App Details

  • Author: Zendesk
  • Price: Multiple plans available
  • Support: Email / Website
  • Version:2.2.0
  • This is an app. It will install right into your Zendesk Support account.

Plans and pricing

Free

Never pay a thing

Free Plan Features Include:

  • Create complex search queries easily using a form
  • Search Tickets and view table of search results
  • Export first 2,000 ticket search results to CSV
Install

Basic

$1.00 per agent, per month

Advanced Search Basic Plan Includes these features from the Free plan:

  • Create complex search queries easily using a form
  • Search Tickets and view table of results
  • Export first 2,000 ticket search results to CSV

Plus the following feature:

  • Search users and export results
Buy

Plus

$3.00 per agent, per month

Advanced Search Plus Plan Includes these features from the Free and Basic plans:

  • Create complex search queries easily using a form
  • Search Tickets, Users and view results
  • Export first 2,000 ticket search results to CSV

Plus the following feature:

  • Search orgs and export results
Buy
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