Agent Activity Tags

Tag the tickets agents work on, not just what they close.

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This app allows the administrator to configure tags to be added to tickets that an agent updates. Options are available to allow the adding of tags in 3 situations - When a public comment is made - When any comment is made (including a private note) - When any update at all is made (Change of status, group or other field) - Can be disabled for individual agents

This makes it easy for adminstrators to see all tickets that an agent has worked on, not just those they have solved.

  • Update 1.0.12 Extends admin view to show up to 200 agents per page.

  • Update 1.1.0 reduces displayed agents to 100 per page and fixes pagination. New features - Group and Role filtering, and agent search (agent email)

App details

Author
AndrewJ
Version
1.1.0
Price (USD)
$0.75 per agent, per month

Apps install directly into your account.

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