An Intelligent Assistant for your Helpdesk Agent using Power of AI
AgentAssist automates customer service with Artificial Intelligent Tech so that your agents can spend more with the customers that matter most to your business.
Reduces Processing Time
Assists agent to quickly respond to customer with most relevant reply and save processing time.
Boost Productivity of Agent
Assists agent to process more Tickets Per hour by reducing time of investigation.
Increase Customer Satisfaction
Quick and relevant response is every customer dream comes true.
Suggest most Relevant Reply
Suggest quick and most relevant reply to customer query. Its algorithm is design based on Research paper published by Google.
Continuously Serve and Learn
Its AI Engine learns from everything from past as well as present in near-realtime. It can even serve without any training (Cold start).
Connect to your Help Desk platfrom
Integrates directly into the most popular customer service and CRM systems like: Zendesk, Salesforce, Oracle, Microsoft Dynamics, Hubspot, Intercom, Freshdesk, Drift and any of your proprietary systems via API.
Cold Start Capability
Engine is trained on large enterprise helpdesk data to start serving without even any custom training.
Have used Transfer Learning Technique to use Globally trained domain model and getting further trained on customer data.
Automatic ticket tagging
It understands the content of each ticket and categorize it accordingly.
Installing AgentAssist on your Zendesk account is fast and easy, just follow a few simple steps and you are good to go:
- Click install in the upper right corner of this page
- In the popup window, select the Zendesk account where you would like AgentAssist to be installed and confirm by clicking the Install button
- Click install to confirm the installation.
Now that AgentAssist is installed, reach out to our team by sending an email to firstname.lastname@example.org and we willll enable all the powerful automation features for your account for free.