Free and easy to set up, the Shoutouts app congratulates agents with comments from happy customers. This app
- surfaces positive comments left in Satisfaction surveys, and
- sends them to a #shoutouts Slack channel.
As many already know, this has some great benefits.
- Agents feel appreciated by customers, and by their own team.
- Agents see their personal impact on customer happiness.
Only "good" comments related to support will result in a Shoutout. Comments like:
Julia was sooo helpful! Service like this is why I always use you guys :)
Shoutouts is a fun and easy way to celebrate team wins, and build camaraderie.
Learn more at Shoutouts.
Visit the Shoutouts setup page (it's only a couple clicks!).
- Click to connect to Zendesk.
- Click to connect to Slack.
- In Slack, create a channel named shoutouts.
Customer CSAT comments automatically begin appearing in the #shoutouts Slack channel.
Let your customers be your cheerleaders. Encourage and appreciate your agents.