Blazing fast search that helps knowledge-centered support teams find and reuse help center articles and answers buried in historical support tickets. Ideal for SaaS and Technical Support teams.
Boost agents productivity and reduce average handling times
Faster and better onboarding of new team members
Increase utilization of knowledge base articles
Reduce escalation of complex customer issues
Search articles and past tickets: quickly find information to help solve tickets more efficiently.
Article snippets: reuse past answers that include links to knowledge base articles
Screenshots: find and insert previously used screenshots
Filters: get to specifics fast by slicing and dicing a search in many ways
Coming soon: search for answers in past Slack conversations, Confluence and Jira.
Learn how Answer Search can boost your team's productivity.
No up-front investment.
Works out of the box for teams of all sizes.
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