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Answer Search

One place to search knowledge articles and answers from historical Zendesk tickets

Preview image of app
Preview image of app
Preview image of app

Spend 5x less time searching for answers in Zendesk

Blazing fast search that helps knowledge-centered support teams find and reuse help center articles and answers buried in historical support tickets. Ideal for SaaS and Technical Support teams.

Benefits to your team

  • Boost agents productivity and reduce average handling times

  • Faster and better onboarding of new team members

  • Increase utilization of knowledge base articles

  • Reduce escalation of complex customer issues

Features

  • Search articles and past tickets: quickly find information to help solve tickets more efficiently.

  • Article snippets: reuse past answers that include links to knowledge base articles

  • Screenshots: find and insert previously used screenshots

  • Filters: get to specifics fast by slicing and dicing a search in many ways

Coming soon: search for answers in past Slack conversations, Confluence and Jira.

Start your free 14-day trial now

  • Learn how Answer Search can boost your team's productivity.

  • No up-front investment.

  • Works out of the box for teams of all sizes.

Sign up for a free trial today

App details

Works with
support
Ticketing System
Author
Swifteq
Version
1.0.8
Price (USD)
Free

Apps install directly into your account

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