App Reviews by AppFollow

Monitor and respond to iOS, Android, and Amazon reviews right from Zendesk.

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App ScreenshotApp ScreenshotApp Screenshot

AppFollow simplifies the way you support your mobile users.

Receive and respond to reviews without leaving your Zendesk account. This integration covers the App Store, Google Play, Amazon appstore, Amazon marketplace, Windows Store and Mac App Store.

Pricing depends on the usage limits, for more information please visit appfollow.io


Here is what you can do with this integration:

✓ Aggregate all reviews from app stores and received them as tickets in your Zendesk account;

✓ Respond to reviews without leaving Zendesk. No redirection to app stores or consoles (replies will be posted in app stores automatically);

NEW! Receive and respond to reviews of Amazon products;

✓ Customize what reviews to receive: by app, country, review language, number of stars, specific words;

✓ Monitor reviews' updates and keep history of all changes;

✓ Translate reviews to the language you use;

✓ Assign reviews automatically to your teammates;

✓ Create auto-tags for a faster and easier sorting of reviews that contain specific words or have a specific number of stars;

✓ Track agents' efficiency with analytics charts in Zendesk;

Found out more here appfollow.io/zendesk.

App details

  • Author: AppFollow
  • Price: Free
  • Support: Email / Website
  • Version: 1.0

This is an app. It will install right into your Zendesk Support account.

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