Apple® Gifts

Apple® Gifts

Reward customers with Apple® gifts

The Apple® Gifts app enables your agents to instantly send personalized, Apple® products to your consumers, with just a few clicks, and directly from their Zendesk interface. Improve your customers' satisfaction rate with the help of digital gifts!

  • Shipping delays? Send them an iTunes® code to purchase a movie while waiting for their product!
  • Faulty product? Offer them a shiny, brand new iPod® shuffle that will never let them down!
  • ... or simply send an app or a song to thank your consumers for giving you feedback about your products.

Offering personalized gifts through your Zendesk interface will improve satisfaction and loyalty, and turn all your customers into brand ambassadors!

Here are the key benefits of the app :

  • A vast gift catalog, covering all your customers’ needs and likes: from apps and songs to Apple® physical products and accessories, including iTunes® codes, you can find items within a broad price range.
  • All gifts are 100% digitally delivered : this means no inventory or delivery costs - and your consumers receive their gift instantly via a customizable email.
  • The app’s integration with Zendesk makes sending gifts as easy as possible: one single click on the right side of your tickets, and it’s done. It’s as easy as that.

Feel like trying it out? Simply install the Apple® Gifts app which is pre-set up with our testing environment credentials. See how easy and great it is, by delivering test gifts within test tickets. Once you're ready to go on to the next phase, just contact us and we will provide you with setup information to get you live on our app! To contact us, email zendesk.apple@ifeelgoods.com.

Apple®, the Apple logo®, iPod® and iTunes® are registered trademarks of Apple Inc. All rights reserved. Apple is not a participant in or sponsor of this promotion.

To install the Apple® Gifts app:

  • Make sure you are logged into Zendesk and navigate to the Apps Directory (Admin icon).
  • Locate the app and install it by clicking on the Install button.
  • To enable role restrictions, click on “Enable role restrictions” and select the roles that should have access to the app. By default, the app will be available to all agents.

To try the app in testing mode:

  • You do not need to fill the API Key, API Secret, and Promotion ID fields. Just make sure the “Testing Mode” box is checked and you’re good to go!
  • This will enable you to try the app within test tickets, with test gifts for which you will not be billed.

To activate the app in live mode with real gifts, just email your contact information to zendesk+apple@ifeelgoods.com An Account Manager will contact you to schedule help out with selecting the gifts you want to list under your promotion and generate production credentials.

Apple®, the Apple logo®, iPod® and iTunes® are registered trademarks of Apple Inc. All rights reserved. Apple is not a participant in or sponsor of this promotion.

App Details

  • Author: Apple®
  • Price: Free
  • Support: Email / Website
  • Version:2.0.1
  • This is an app. It will install right into your Zendesk Support account.

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