Attachment Manager is a collection of apps that allows you to work with and manage ticket attachments. It combines Attachment Library, Attachment Restriction, Attachment Tagger (formerly Attachment Finder) and the Redact Attachments App. Attachment Manager combines the functionality of these apps into one sidebar experience. It allows an agent to open and close various apps using an accordion-style interface.
New features include:
Attachment Restriction * Includes a blocklist option along with the current allowlist option
Install the Attachment Manager app, then configure the settings within the app.