Axosoft

Axosoft

Axosoft is the #1 selling Scrum software in the agile project management space.

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Axosoft is the #1 selling Scrum software in the agile project management space. Axosoft Scrum and Axosoft Bug Tracker integrate easily with Zendesk to seamlessly connect your customers, support, and development for end-to-end visibility of features and issues.

Increase visibility

When you integrate Axosoft with Zendesk your support team gains visibility into the status of tickets from inception to close. Your support team can quickly see how a feature or issue is progressing through development and respond to customers about the status.

Reduce time spent managing features and issues

There's no need to duplicate the effort of taking a feature request or reported issue from Zendesk to your project backlog. By integrating Axosoft and Zendesk tickets can be tagged as features or issues and the appropriate item type will be created. When items are closed out in Axosoft this will be reflected in Zendesk as well.

Axosoft Version Support

This app supports Axosoft Hosted and Axosoft Installed v14.4 and above.

HOW TO INSTALL

(Installation requires admin access to both Axosoft and Zendesk)

  1. In your Axosoft instance navigate to Tools > Manage Extensions > IT & Helpdesk.

  2. Click the edit icon on the right side of the Zendesk extension.

  3. Check the Active checkbox.

  4. Choose a Default User for Zendesk to operate on behalf of when making API calls and enter your Zendesk subdomain. The default user must be an active Axosoft user.

    • (note: Zendesk integration requires the Axosoft API. If prompted to enable the API choose to do so)
  5. Authenticate with Zendesk and grant Axosoft access to view your linked tickets.

  6. Once activated close the Manage Extensions popup and allow the page to reload.

You're set! Check out our documentation to see all the cool stuff you can do with your new Axosoft App!

If you get stuck or have any feedback for us head over to axosoft.com/support or email us at support@axosoft.com.

App Details

  • Author: Axosoft
  • Price: Free
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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