Blinger Omnichannel lets you connect required messaging channels to your Zendesk Support and makes it possible for customer support team to receive and reply to all messages from these channels directly in Zendesk Support.
Blinger Omnichannel converts all conversations form messaging apps into tickets in Zendesk and lets you manage them just as you would manage normal tickets from other channels. Your Zendesk workflow will not change, you can apply Macros, Close tickets, Assign conversations to different agents and use any of Zendesks full feature set.
Blinger Omnichannel supports integrations with 12 worldwide popular messaging channels and Twilio Chat SDK. Find details on offical website.
1. Create a Blinger account at https://app.blinger.io/site/registration
2. Log in your Blinger account
3. Open Tab "Integrations"
4. Choose Zendesk and click "Add integration"
5. Insert your Zendesk subdomain (example: subdomain.zendesk.com)
6. Click "Add Zendesk integration"
For more information on setup and how to connect messaging channels, go to https://help.blinger.io, send an email to firstname.lastname@example.org or start a chat on the website.