Blitzz

Blitzz

Remote Visual Assistance for Call Centers and Remote Inspection.

Blitzz provides users a user friendly, feature rich solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and then can use Blitzz to diagnose and solve the problem remotely. They can also markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs.Functionality (at a high level) includes:

  • High-resolution image capture from live video
  • Time stamped images with accurate GPS locations
  • Image markup
  • Image zoom
  • Optical Character Recognition (OCR) to extract text from images such as building address, product reference numbers
  • Screenshare
  • Pointer feature to point at things on the video call
  • Network quality display of people on the call
  • Integrations with other applications and much more...

How it works: Agents can use the Zendesk integration to send an SMS, Email or whatsApp message to the end user and initiate a video call without an app download. Images and other artifacts from the support session are saved back to the Zendesk Ticket.

Blitzz App installation guide

Overview:

Blitzz provides users a user friendly, feature rich solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and then can use Blitzz to diagnose and solve the problem remotely. They can also markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs.Functionality (at a high level) includes:

  • High-resolution image capture from live video
  • Time stamped images with accurate GPS locations
  • Image markup
  • Image zoom
  • Optical Character Recognition (OCR) to extract text from images such as building address, product reference numbers
  • Screenshare
  • Pointer feature to point at things on the video call
  • Network quality display of people on the call
  • Integrations with other applications and much more...

How it works: Agents can use the Zendesk integration to send an SMS, Email or whatsApp message to the end user and initiate a video call without an app download. Images and other artifacts from the support session are saved back to the Zendesk Ticket.

Installation steps:

  • 1) Install the Blitzz App in your Zendesk environment. (Instruction here )
  • 2) During the installation (and after as well), you can set restriction on who can access the Blitzz app (Instruction here)
  • 3) Once you installed the Blitzz app in your Zendesk environment, please contact contact@blitzz.co for activation of service.

App Details

  • Author: Blitzz
  • Price: Free
  • Support: Email / Website
  • Version:1.6
  • This is an app. It will install right into your Zendesk Support account.

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