The setup of this app requires a Boxia account beforehand: to create an account, contact us directly at Boxia (or request a demo).
Once registered, you can connect your Zendesk Support account to your Boxia account.
Boxia allows ecommerce brands to save time when looking for delivery information thanks to the tracking of all their shipments in one single place.
Boxia enables online retailers to detect their delivery incidents and delays, and treat them before even being contacted by customers! This way, they reduce the number of contact points to their customer service: customers are reassured and they no longer ask questions such as “Where's my package?”
With Boxia, merchants can also send proactive delivery notifications to their customers with a customized parcel tracking page to provide a reassuring delivery experience.
You are more efficient when you are contacted
With the Boxia app, you reply faster when your customers contact you about their order: all their tracking information is directly available in Zendesk, so it takes you less time to answer your customers' questions about their delivery. When a ticket is created, you directly see all the shipping information associated to the customer (address, order number, carrier, delivery status,...)
You are proactive when there is a delivery anomaly
As soon as a delivery issue is detected by Boxia (incident, delay, lost package, ...), a ticket is automatically created in Zendesk to allow you to act proactively.
- To install this app, you need a Boxia account. To do so, contact us directly at Boxia (or request a demo).
- Once you have an account, copy the API key of your Boxia account.
- In Zendesk, paste your API key in the section “Admin > Apps > Manage > Boxia > Settings” and that’s it!