BrightReps Sidekick™ helps customer support reps build, organize and use their process flows in a streamlined way. Instead of creating text documents or static flow charts, we provide a framework where you can link together step types and customize them to fit your processes.
Our current step types range from simple bullet point lists to powerful integrated components that eliminate the need to learn and swivel chair across multiple platforms. Some of our integrated step options include:
- ShipStation (search orders, shipments, and tracking numbers; create shipping labels)
- Arena Solutions (generate new Quality Process records)
- Shopify (create new orders)
- General (download dynamic PDF forms)
We are always adding new step types and integrations based on feedback from our customers. Check out our app and let us know how we can help with your support processes!
- Install the “BrightReps Sidekick” app from the Zendesk app marketplace
- Open a ticket and Sidekick will launch on the right
- Select the option to sign in with Zendesk
- Once authenticated, enter your Company Name to setup your company and click Sign Up to complete the sign up process
- Other team members can sign up within the app as well or you can invite them from the Manage Team page on the Admin Portal
For help getting started or a product walkthrough visit the BrightReps Resource Center