Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The BT Cloud Phone Cloud App for Zendesk provides seamless integration between Zendesk and your BT Cloud Phone services to enable improved customer retention, greater agent productivity, and advanced business processes.
It offers these features:
Complete cloud-based app
- Use your browser on any platform (Windows®, Mac®); no software installation is needed.
- Make or receive calls through the BT Cloud Phone phone system, directly from your account within Zendesk.
Increased call efficiency
- With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
- Save time by eliminating misdials.
Enhanced customer interaction
- Incoming callers are instantly matched to existing client records, which are automatically displayed.
- Tickets are created automatically when a call arrives.
- Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.
- Under Apps, select Marketplace, then find the BT Cloud Phone app and click the tile.
- On the BT Cloud Phone app page, click Install in the upper-right corner. You will be presented with a web page.
- The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.
- Click Continue. The app installs to your Zendesk account.
- Refresh your Zendesk login session. The BT Cloud Phone app icon shows at the top right hand corner.
- Click the BT Cloud Phone app icon. The BT Cloud Phone login screen opens.
- Enter your BT Cloud Phone Account and your BT Cloud Phone password.