BT Cloud Phone

Integration with BT Cloud Phone phone system

(4)
App ScreenshotApp ScreenshotApp Screenshot

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

The BT Cloud Phone Cloud App for Zendesk provides seamless integration between Zendesk and your BT Cloud Phone services to enable improved customer retention, greater agent productivity, and advanced business processes.

It offers these features:

Complete cloud-based app

  • Use your browser on any platform (Windows®, Mac®); no software installation is needed.
  • Make or receive calls through the BT Cloud Phone phone system, directly from your account within Zendesk.

Increased call efficiency

  • With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
  • Save time by eliminating misdials.

Enhanced customer interaction

  • Incoming callers are instantly matched to existing client records, which are automatically displayed.
  • Tickets are created automatically when a call arrives.

App details

  • Author: BT Cloud Phone
  • Price: Free
  • Support: Email / Website
  • Version: 2.0.2

This is an app. It will install right into your Zendesk Support account.

Reviews


There are currently no reviews. Be the first to share your experience.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.