Turn Zendesk into a scheduling machine and leverage the power of Zendesk: views, triggers, macros, etc, to create powerful communication or escalation workflows around your events, while at the same time improving visibility of when things are happening across your teams.
Easy to use: the Calendar app is optimized for agents to schedule events visually and with minimal effort. Quickly create a new ticket with an event or add an event to an existing ticket by simply dragging out a time on a calendar.
Create as many calendars as you need. Specify permissions so only specific users, groups and/or roles can see calendars and control who can create and modify events in them.
If you use Google Calendar or Office 365 within your organization, you're in luck: we have full-featured integrations with both. This means that when scheduling events, you'll be able to avoid overlap with any existing events that may have been scheduled already outside of Zendesk. It also means that should any changes be made to ticket events in Google or Office 365, that those changes will reflect back onto the ticket.
With the Calendar app, you don't need to think about timezones. Your agents will view, create and edit all events their own timezone. Others will view and/or edit those events in their timezone.
- Uses ticket fields for data such as event date and time, so you can use these in macros, views and triggers
- Create any number of organization-wide calendars
- Agents can create any number of personal calendars
- Granular calendar read and write permissions based on any combination of roles, groups or specific users
- Monthly, weekly and daily calendar views
- In the calendar view, filter ticket events using your existing views, eg: show just the events on tickets assigned to you
- Setup workflows using triggers or automations at any time before or after event start or end times, eg: notify the assignee a day before the event starts
- Google Calendar integration
- Office 365 Calendar integration
- Map ticket data to the Office 365 or Google Calendar event description or location using liquid markup placeholders
- Integrations are bi-directional: changes made to events in Office 365 or Google are near-instantly reflected back on the ticket
- Show events from Office 365 or Google within Zendesk, so you can schedule ticket events around them
- Optionally hide the full event details from Office 365 or Google and just show busy times
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