Cancel Ticket Submit

Cancel Ticket Submit

Prevent incorrect updates to a Zendesk ticket by delaying or cancelling the ticket submission.

The Cancel Ticket Submit app prevents ticket submission and allows an agent to review their comments before submitting the ticket in Zendesk

The following information is displayed:

  • Modal popup with ticket comment text
  • Modal includes a cancel button to cancel ticket submission
  • Dismissing the modal or waiting for the timeout will prevent ticket submission

Additional features with the Plus plan:

  • All Basic features
  • Confirm sending attachments
  • Confirm sending a public or private comment

Additional features with the Premium plan:

  • All Basic and Plus features
  • Confirm all recipients, internal and external

By enabling this app, you agree to the Built by Zendesk Terms of Use.

Install the Cancel Ticket Submit app, then configure the settings within the app.

App Details

  • Author: Zendesk
  • Support: Email / Website
  • Version:2.1.1
  • This is an app. It will install right into your Zendesk Support account.

Plans and pricing

Basic

$1.00 per agent, per month

With the Basic Plan:

  • Modal popup with ticket comment text
  • Modal includes a cancel button to cancel ticket submission
  • Dismissing the modal or waiting for the timeout will prevent ticket submission
Buy

Plus

$2.00 per agent, per month

Features with the Plus plan:

  • All Basic features
  • Confirm sending attachments
  • Confirm sending a public or private comment
Buy

Premium

$4.00 per agent, per month

Features with the Premium plan:

  • All Basic and Plus features
  • Confirm all recipients, internal and external
Buy
Reviews
Publish your app

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.