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Cancel Ticket Submit

Prevent incorrect updates to a Zendesk ticket by delaying or cancelling the ticket submission.

Preview image of app
Preview image of app
Preview image of app

The Cancel Ticket Submit app prevents ticket submission and allows an agent to review their comments before submitting the ticket in Zendesk

The following information is displayed:

  • Modal popup with ticket comment text
  • Modal includes a cancel button to cancel ticket submission
  • Dismissing the modal or waiting for the timeout will prevent ticket submission
  • Configure words or phrases that should be checked on ticket submission
  • Confirm sending attachments
  • Confirm sending a public or private comment
  • Confirm sending only public replies, if desired
  • Confirm all recipients, internal and external

For additional information and feedback, please see the app documentation and submit feature requests.

By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

Works with
support
Ticketing System
Author
Zendesk
Version
2.3.0
Price (USD)
Free

Apps install directly into your account

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