Channel Reply

Channel Reply

Channel Reply integrates Amazon and eBay customer service messages into Zendesk


Are you tired of responding to customer service emails across all of your retail channels? Channel Reply seamlessly integrates all of your Amazon and eBay customer service messages into Zendesk, keeping you organized and making sure your customers never get lost in the shuffle.

Channel Reply makes it astonishingly simple to respond to all of your messages directly through Zendesk. You’ll have access to threaded conversations with all of your eBay and Amazon customers. We’ll also give you all of the information you need to stay organized and provide effective support, including:

  • eBay Buyer User ID
  • Amazon Customer Name
  • eBay Listing Item Title
  • Amazon ASIN Number
  • eBay Listing Item Number
  • Amazon Listing Name
  • eBay Listing Hyperlink
  • Amazon Listing Hyperlink
  • eBay Order ID
  • Amazon Order ID

We’ve also included support for all of your important direct messages from eBay and Amazon, helping you to track:

  • eBay Returns
  • Amazon Returns
  • eBay Resolution Center Cases
  • Amazon A-to-Z Claims
  • eBay Action Items
  • Amazon Action Items

Enable your customer service team to harness the awesome power of Zendesk Macros and Business Rules to:

  • Create automated and personalized responses to questions from eBay members and Amazon buyers
  • Assign eBay member and Amazon buyer questions to the right customer service agent
  • Set priority levels for both eBay member and Amazon buyer questions
  • Keep eBay members and Amazon buyers in the loop, regardless of specific ticket status

And much, much more

The Channel Reply Zendesk app uses our Standard subscription plan. This plan allows you to integrate one Amazon account and one eBay account with Zendesk, and lets you receive up to 250 Amazon and eBay messages per month. If you want to use multiple seller accounts or receive more than 250 messages per month, you may review and select other plans at or upgrade your account at any time by contacting us.

For the installation instructions please follow the link:, or watch our video

App Details

  • Author: Channel Reply
  • Support: Email / Website
  • Version: 1.7.1
  • This is an app. It will install
    right into your Zendesk
    Support account.

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