Chloe Support AI

Chloe Support AI

Chloe is an AI automation self service solution with the ability to simulate agents and provide customers with answers through Zendesk.

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Chloe is an AI automation self service solution with the ability to simulate agents and provide customers with answers through Zendesk. She could also be used to augment existing agents by looking up information in databases and providing them with suggested replies. Among her benefits, Chloe understands content and intent from users, provides contextual and personalized responses, and triggers actions on the customer’s behalf.<br/><br/>In addition, Chloe has additional algorithms that are trained on specific use cases to analyze and act on conversations. These analytic algorithms can measure and predict: overall quality, sentiment, brand messaging, fraud detection, level of liability, interesting conversations, and % script adherence.<br/><br/>Here are some of the benefits of using Chloe with Zendesk:<br/><br/>* Timely resolution of customer requests by providing customized answers in real time <br/> <br/>* Intents that define the purpose of the interaction. It represents a mapping between what a user says and what action should be taken by Chloe. Intent mapping increase accuracy. <br/> <br/> <br/>* Use sentiment to better understand customers needs <br/> <br/>* Chloe can take actions to close out tickets <br/> <br/>* Use of variables for quicker database lookups. For example: search an order number or a specific product <br/>

The installation instructions for Chloe are for Chloe users only. If you are not a Chloe sundown user please go to http://www.sundown.ai/home/.<br/><br/>To install Chloe:<br/><br/>* Sign In to your Zendesk account and go to Admin section.<br/>* From the Admin Section, go to .<br/>* Search for "Chloe", you will see Chloe application.<br/>* Select the application thats called: "Chloe".<br/>* Click Install app in the upper-right corner.<br/>* On the installation page, no special credentials are needed. Click on Install App again.<br/><br/>You are ready to use Chloe! Once the installation is complete you will see a chat icon on your left side bar.

App Details

  • Author: Sundown AI
  • Price: Free
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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