ChurnZero is a real-time Customer Success platform helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
The ChurnZero integration for Zendesk Support allows your Support team to access key customer insights within Zendesk, while viewing an issue.
Benefits of using the ChurnZero for Zendesk Support App
- Give your Customer Support team easy access to key customer data – such as customer health, renewal information, product usage and more – while working an issue.
- Give your Customer Success team easy access to key user data – such as role, title, product usage and more – while working an issue.
- Empower your Support team to provide more personalized customer experiences. Help them improve resolution time while avoiding crossed wires between Customer Success and Support.
Configuration at ChurnZero
Make sure you have enabled and configured the Zendesk Support integration in ChurnZero. Work with your Customer Success Manager to get this setup. Once setup, request access for the Zendesk Support App. You will need to provide an Application Key from ChurnZero in order to use this integration. You can either use an existing Application Key or create a new one specific for this integration. You can find the Application Keys by logging into ChurnZero and navigating to Admin -> Application Keys.
Installation at Zendesk
During the installation of ChurnZero for Zendesk Support, provide the Application Key from ChurnZero. Optionally provide the customized subdomain from ChurnZero. Feel free to leave this blank initially and if you need it ChurnZero for Zendesk Support will let you know.