Meet the first AI that can read all your tickets, learn what’s important, and show you why – all by itself.
The perfect insights reporting tool for management & client services:
- Monitor the pulse of your customer base – get insights into the big picture or deep-dive with custom filters (organization, keywords, date, priority, status)
- Growth insights - discover opportunities for revenue generation, feature iteration, strategic upsell
- Highlight operational insights hidden in text - measure quality of service, discover areas of concern (risk), identify trends
- Reconstruct historical narratives – insights into past events (churn, product releases)
- Time-series analysis – create insight profiles that monitor changes over time
- Instant results & traceable insights – the AI provides supporting excerpts and reference links to tickets
- Full control – exportable data and reporting results
- Accessible insights anyone can find and everyone can use - no data science, IT setup, engineering
Start your free trial today (up to 1,000 tickets). Check out SiteFocus to learn more!
How it Works
- Connect to your Zendesk account and tickets are pulled into your data project
- Filter the tickets you want to analyze into workspaces - by organization, keywords, date, priority, status
- The SiteFocus symbolic AI system reads each ticket, creates a sentiment analysis snapshot, discovers relevant subjects by context, and maps results by relationships
- Get results in seconds with a suite of interactive data visualizations and structured HTML reports
Go to SiteFocus and sign up for an account today! Everything runs directly in your browser (no software to download).
NOTE: your user will need to have admin privileges (in Zendesk) to accept the authentication
- Go to SiteFocus and complete the Free Trial Sign-Up form
- Once your email address is verified, your trial account will be enabled
- An email notification will be sent to the email you used to register with instructions on logging into your trial account and next steps
- To enable the 1-click integration, you will be prompted to authorize the CIF Analytics Cloud app - make sure your Zendesk account has admin privileges
- Once you click Accept, you're all set!
- The system will begin immediately pulling tickets into your trial account