CIF Analytics Cloud

CIF Analytics Cloud

Shine a light on insights that matter - get reports on what's important & why

Meet the first AI that can read all your tickets, learn what’s important, and show you why – all by itself.

The perfect insights reporting tool for management & client services:

  • Monitor the pulse of your customer base – get insights into the big picture or deep-dive with custom filters (organization, keywords, date, priority, status)
  • Growth insights - discover opportunities for revenue generation, feature iteration, strategic upsell
  • Highlight operational insights hidden in text - measure quality of service, discover areas of concern (risk), identify trends
  • Reconstruct historical narratives – insights into past events (churn, product releases)
  • Time-series analysis – create insight profiles that monitor changes over time
  • Instant results & traceable insights – the AI provides supporting excerpts and reference links to tickets
  • Full control – exportable data and reporting results
  • Accessible insights anyone can find and everyone can use - no data science, IT setup, engineering

Start your free trial today (up to 1,000 tickets). Check out SiteFocus to learn more!

How it Works

  • Connect to your Zendesk account and tickets are pulled into your data project
  • Filter the tickets you want to analyze into workspaces - by organization, keywords, date, priority, status
  • The SiteFocus symbolic AI system reads each ticket, creates a sentiment analysis snapshot, discovers relevant subjects by context, and maps results by relationships
  • Get results in seconds with a suite of interactive data visualizations and structured HTML reports

Go to SiteFocus and sign up for an account today! Everything runs directly in your browser (no software to download).

Initial Setup

NOTE: your user will need to have admin privileges (in Zendesk) to accept the authentication

  • Go to SiteFocus and complete the Free Trial Sign-Up form
  • Once your email address is verified, your trial account will be enabled
    • An email notification will be sent to the email you used to register with instructions on logging into your trial account and next steps
    • To enable the 1-click integration, you will be prompted to authorize the CIF Analytics Cloud app - make sure your Zendesk account has admin privileges
    • Once you click Accept, you're all set!
    • The system will begin immediately pulling tickets into your trial account

App Details

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