Cisco Webex Meetings

Cisco Webex Meetings

Start, schedule, and join Webex meetings from Zendesk Support

Start, schedule, or join Cisco Webex video meetings directly from Zendesk Support. Meet face-to-face over video. The Cisco Webex Meetings integration helps you invite people to your Webex Personal Room meeting directly from the Zendesk ticket so the customer and anyone on your team who's watching the issue can join easily. Just click a button in the side panel to start a meeting for now or to schedule a meeting for later. Others can join from a link within the comments or from a button in the side panel.

You must have a Cisco Webex Meetings host account to use this app. If you don't have an account, you can go to https://www.webex.com to sign up for an account for you or your company.

Cisco Webex Meetings is the most widely adopted and trusted video conferencing service on the market. It provides simple, modern video meetings with the easiest schedule and join experiences. Join from any device including browser, mobile, and video room devices. Cisco Webex is globally available, secure and optimized to eliminate delays so that everyone has an amazing experience no matter where they are. Work more effectively with intelligence built into your meeting, providing insight about participants, detecting and reducing disruptive noises, and pairing your mobile device apps with meeting room systems for ease of meeting start and sharing content. From the proven industry leader in web and video conferencing, you can expect secure and scalable Cisco Webex meetings from the global Cisco Webex Cloud.

To learn more about this integration, see the following help articles:

Explore Cisco Webex Meetings for Zendesk

Cisco Webex Meetings for Zendesk

For support with Cisco Webex Meetings for Zendesk, go to https://cisco.com/go/contact-support-webex-meetings

Zendesk Administrators

  1. Sign into Zendesk Support as an administrator and go to Settings > API.
  2. Enable token access and create a new API token. Keep this token handy, you'll need it later.

Webex Site Administrators

  1. Do one of the following: ⦁ If you manage your Webex site in Cisco Webex Control Hub, from the customer view in https://admin.webex.com, go to Services. Under Meeting, select Sites, choose the site you want to add to Zendesk, and then go to Configure Site > Common Settings > Site Options. ⦁ If you manage your Webex site in Cisco Webex Administration, sign in to Webex Site Administration and then go to Configuration > Common Site Settings > Options.
  2. Under Third-Party Integration, go to the Zendesk configuration section and enter the information for the following fields: ⦁Zendesk subdomain---enter your Zendesk URL, for example, subdomain.zendesk.com. ⦁Zendesk admin email---your email address for your Zendesk administrator. ⦁Zendesk API token---the token that you or the Zendesk administrator created in step 2 under Zendesk Administrators.
  3. In Zendesk Support, go to the Marketplace, search for Cisco Webex Meetings, and then click Install.
  4. Follow the installation instructions and when prompted, enter your Webex site URL in the format company.webex.com.

To learn more about this integration, see the following help articles:

Explore Cisco Webex Meetings for Zendesk

Cisco Webex Meetings for Zendesk

For support with Cisco Webex Meetings for Zendesk, go to https://cisco.com/go/contact-support-webex-meetings

App Details

  • Author: Cisco Webex Meetings
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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