The Clone Ticket app allows admins and agents to clone a ticket multiple times in batches.
With this app, you'll be able to select a specific ticket and clone as many copies as your administrator defines.
The app maintains all ticket metadata and allows configuration of the tickets to be modified at the time of replication. It inserts an internal comment in the cloned ticket indicating it’s a clone.
Cloned tickets are also effective for onboarding new agents by enabling them to practice solving issues before helping customers.
For additional information and feedback, see the app documentation and submit feature requests.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Apps install directly into your account.
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Features include:
Free 14-day trial, then $1.00 per agent, per month
Basic plan includes free plan features plus:
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