Clone Ticket

Clone tickets to track multiple issues or train new agents

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The Clone Ticket app allows admins and agents to clone a ticket multiple times in batches.

With this app, you'll be able to select a specific ticket and clone as many copies as your administrator defines.

The app maintains all ticket metadata and allows configuration of the tickets to be modified at the time of replication. It inserts an internal comment in the cloned ticket indicating it’s a clone.

Cloned tickets are also effective for onboarding new agents by enabling them to practice solving issues before helping customers.

Features include:

  • Clone tickets in batches with a single click
  • Original ticket information, such as contact details, status, and type
  • Limit the number of clones set by the admin
  • Manage access by roles and groups
  • Add internal comment to cloned tickets showing date the ticket was cloned

Additional features with Basic plan:

  • Give users the ability to automatically open cloned tickets after creation

For additional information and feedback, see the app documentation and submit feature requests.

By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

Author
Zendesk
Version
2.2.0
Price (USD)
Multiple plans available

Apps install directly into your account.

Plans and pricing

Free

Never pay a thing

Features include:

  • Clone tickets in batches with a single click
  • Original ticket information is preserved, such as contact details, status, and type
  • Limit the number of clones, set by the admin
  • Cloned tickets have internal note with ticket id and date that is was cloned from
Basic

Free 14-day trial, then $1.00 per agent, per month

Basic plan includes free plan features plus:

  • Ability for agents to automate opening cloned tickets
  • Additional clone options (coming soon)

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