Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
By using the CloudTalk integration with Zendesk, phone support will be easier than ever. Add modern call center functionality to your Zendesk Support account and build stronger customer relationships with human touch.
Handle inbound calls with ease, sync call information with your contacts and vice versa
Initiate outbound calls with "Click-to-call". Simply click on your contact's phone number and call is initiated automatically.
Provide a more personal experience with your contacts by browsing through their previous tickets even before picking up a call
Focus on answering customer tickets and make and receive calls without leaving Zendesk
Sign up at https://www.cloudtalk.io/ and follow this guide to easily set up your integration: https://www.cloudtalk.io/zendesk-call-center-integration